Refund policy

RETURNS & EXCHANGES POLICY

Last updated: May 31, 2026

At Glow Contour, customer satisfaction is important to us. Please read our Returns & Exchanges Policy carefully before placing an order.

Exchanges Only

Due to the nature of our products and supplier fulfilment process, we do not offer refunds once an order has been placed.

We only offer exchanges under the following circumstances:

• The item arrives damaged or defective

• You receive the incorrect item

• You receive the incorrect size or variant

Exchange Eligibility

To qualify for an exchange:

• You must contact us within 3 days of receiving your order

• The item must be unused

• The item must be returned in its original packaging

• The item must be in resaleable condition

• Proof of purchase must be provided

How to Request an Exchange

To request an exchange, please contact us at:

support@shopglowcontour.co.za

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the item and any damage, defect, or incorrect item received

• Clear photographs of the packaging

Do not return any item without first contacting us.

Once your exchange request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Return shipping costs are the responsibility of the customer unless the error was caused by Glow Contour or the supplier.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery so that we can investigate and resolve the issue as quickly as possible.

Non-Exchangeable Items

For hygiene and safety reasons, we cannot accept exchanges for:

• Opened or used skincare products

• Opened or used beauty products

• Personal care products that have been opened

• Sale or clearance items

• Gift cards

• Custom or personalised products

Refunds

Refunds are not offered once an order has been placed.

Approved exchange requests will be processed in accordance with our supplier’s exchange procedures.

Contact Us

For any questions regarding returns or exchanges, please contact:

support@shopglowcontour.co.za